Donald Trump has taught us than an insincere apology can do more harm than good. This blog posting goes over the lessons any leader can learn about how to effectively apologize in a crisis situation.
It was 7 years ago today I walked away from the CBC (Canadian Broadcasting Corporation). I always wanted to start a company that helps organizations and people tell their stories more effectively. So, with the […]
It doesn’t matter how many scandals the IOC and the Olympics suffers — the brand seems to be impermeable. It’s Teflon. Nothing sticks. And, we’re to blame — the people who watch while turning a blind eye to the scandals.
What kind of leaders connect with you? Which ones don’t? In many cases, you don’t know why. It most often has to do with communications style and the use of inclusive words.
Strombo is out and it looks like MacLean is back in at Hockey Night in Canada. But don’t blame Strombo. This is a classic tale of management losing site of their target audience — a lesson you can learn from.
It’s funny how things go full circle. 27 years ago, I walked through the front door of my residence apartment at Canadore College in North Bay, Ontario — and a gregarious wall of a man […]
Former journalist Dan Lyons wrote a scathing book about the tech sector based on his experiences. But, is his experience the exception or the rule? Is he to blame for not doing his research before taking the job to see if it was a good fit? Anyone thinking about jumping to tech should read this blog first.
Many professions have their own language and lingo. Tech. Engineering. Telecomm. Mining. But, in health care, the stakes are higher when it comes to miscommunication.
Your phone rings. It’s a reporter. They want to interview you as an expert – an incredible opportunity. But, you’re not ready and you’re panicking. This post will help you prepare in less than two hours. Buckle up.
Many people don’t know the difference between a columnist and a reporter. Well, if you plan on attacking a newspaper over its coverage, you better know what you’re talking about to avoid looking like an idiot.